What do we do ?
what usually happens in my team is —
1. has it really happened ?
2.is it really what they think it is ?
3.do we need to fix it ?
4.can we make it happen here?
5.fix it !
6. test it
7. they test it
8. all quiet ?
9.now think — why did it happen ? how can we avoid it in the future? if we can not avoid it,whats the next best we can do?
And there could be several variants of the above points , what do you practice ?